Privacy Policy

This privacy notice provides you (the user of our site or our services) with details of how Complete Book-Keeping Ltd (CBKLtd) collect and process personal data when either visiting our websites (www.completebookkeeping.co.uk & www.cbkltd.co.uk), becoming a prospect or client, or becoming an employee of the company.

Contact Details    Full name of legal entity: COMPLETE BOOK-KEEPING LTD (The “Company”)

Email address: [email protected]    Registered Address:  11a CHRISTCHURCH  ROAD RINGWOOD  BH24 1DG

The terms “our”, “we” and “us” refer to the company.

Complete Book-Keeping Ltd is also referred to as CBKLtd – Virtual Accounting and CBKLtd – Accounts Tuition.

By accessing our Website or accepting our Services, you have accepted our Privacy Policy and Terms of Use.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would be grateful if you could contact us first if you have a complaint so that we can try to resolve it for you.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at [email protected].

 WHAT INFORMATION DOES CBKLTD COLLECT ABOUT YOU

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process certain types of personal data about you as follows:

•Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.

•Contact Data may include your billing address, delivery address, email address and telephone numbers.

•Financial Data may include your bank account and payment card details.

•Transaction Data may include details about payments between us and other details of purchases made by you.

•Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.

•Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

Opt-Out Option: If you would like to have your personally-identifiable information removed from our databases, please e-mail [email protected] and we will use reasonable efforts to comply with your request. However, there may be residual information that will remain within our databases, access logs, and other historical internal records, which may or may not contain such personally-identifiable information.

Sensitive (Personal) Data

We do not collect Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.  Personal information is never shared with third parties without your prior consent; it is only collected to help us communicate with you.

HOW CBKLTD COLLECTS YOUR PERSONAL DATA

We collect data about you through a variety of different methods including:

Direct interactions: You may provide data by filling in forms on our website (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:

•Become an employee;

•Request a quote for our services;

•Come onboard as a client of our services;

•Subscribe to our services or newsletter publications;

•Request resources or marketing be sent to you;

•Provide feedback to us.

Such personal data provided by you is stored for the purpose of processing or contacting the user, managing our relationships with customers, keeping records of communication with you and promoting our products &/or services.

Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. Please see our cookie policy below for further details.

Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:

Technical Data from the following parties:

•analytics providers such as Google based outside the EU;

•advertising networks such as ActiveCampaign based outside the EU; and

•social media third parties for marketing such as MeetEdgar based outside the EU.

 HOW CBKLTD USE YOUR PERSONAL DATA

We will only use your personal data when legally permitted. The most common uses of your personal data are:

•Where we need to perform the contract between us.

•Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

•Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message.

You have the right to withdraw consent to marketing at any time by emailing us at [email protected]

 WHY CBKLTD PROCESSES PERSONAL DATA

We intend to use your personal data on legal grounds on which we will process such data.  We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data.

Please email us at [email protected] if you need details about the specific legal ground.

1.To register you as a new customer

2.To process and deliver our service including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

3.To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

4.To manage a legitimate interest while in the recruitment process for job applicants and new employees.

5.To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

6.To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising

7.To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

8.To make suggestions and recommendations to you about goods or services that may be of interest to you

Marketing communications

You will receive marketing communications from us if you have:

•requested information from us or purchased goods or services from us; or

•if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and

•in each case, you have not opted out of receiving that marketing.

Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.  If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

DISCLOSURES OF YOUR PERSONAL DATA TO OTHERS

Your data may be shared internally, we may have to share your personal data with the parties set out below:

HM Revenue & Customs – Government

Sage – Accounting Software or other accounting software including QuickFile , Xero

MyPAYE – Payroll Software

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

DATA SECURITY

AVG or similar is installed on all PC’s and laptops as appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Procedures are in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

LINKS TO OTHER WEBSITE

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

YOUR LEGAL RIGHTS

As a data subject, you have a number of rights. You can:

•access and obtain a copy of your data on request;

•require us to change incorrect or incomplete data;

•require us to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing; and

•object to the processing of your data where we are relying on our legitimate interests as the legal ground for processing.

If you would like to exercise any of these rights, please email [email protected].  If you believe that we have not complied with your data protection rights, you can complain to the Information Commissioner. More information is available at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

COOKIES

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