Our Policies
Insurance
CBK is covered by Professional Indemnity Insurance & General liability
Data Protection ACT
CBK is registered with the Data Protection ACT
Anti money laundering Legislation
CBK adhere to the money laundering legislation. In doing so we may need to obtain ‘satisfactory evidence’ to confirm your identity. In certain circumstances, we may need to obtain evidence confirming the identities of third parties, the source of any funds or other property, the purpose of any instructions or any other matter. We may also need to obtain such evidence after we have begun to act on your instructions.
Customer service
We are committed to providing a high standard of customer service. If you have any ideas as to how our service to you could be improved, or if you are dissatisfied with the service you are receiving, please let us know. In the event that you have a complaint, we will look into this carefully and promptly and do all we can to explain the position to you or address your concerns. If you are still not satisfied you may of course make a complaint to the Association of Accounting Technicians.
Keeping In Touch
You are able to keep in touch and we pride ourselves in ensuring all communication is answered as follows:
· Emails received by 1600 hours on any normal working day will be answered the same day.
· Letters will be answered within four days of receipt.
· Should it be necessary to leave a telephone message it will be answered same day/following day latest
Our Links Disclaimer
All links made available are provided specifically as a convenience to our users. We do not have control, exercise no responsibility and make no representations regarding the accuracy or any other aspect of the content/information found or used on visiting any of third party website. The provision of a link to a third party website should not be considered as a specific or implied endorsement of any content/information, products/services that may be available to you, or through, the third party.
Where links are provided to other websites it should be noted that they are not and
cannot be governed by the Complete Book-
Privacy
If you enter contact details on this website, we may use them to contact you if you have requested it, but will not pass your details on to any third party.
No personal information is tracked.